9bet Privacy Policy

1. Who This Policy Applies To

This Privacy Policy applies to all individuals who visit, register on, or use the 9bet platform — including players based in Manila, Quezon City, Cebu, Davao, and anywhere else in the Philippines. It covers personal data collected through the website, account registration, payment processing, customer support interactions, and any other activity on the platform.

By registering an account or using 9bet in any capacity, you acknowledge that you have read and understood this policy and consent to the collection and use of your personal data as described here.

2. What Personal Data We Collect

9bet collects only the information needed to operate the platform safely and fairly. The types of personal data we collect include:

a. Account Registration Data

• Full name as it appears on your government-issued ID
• Date of birth (to verify that you are 21 years of age or older)
• Email address
• Mobile number (used for OTP verification and account notifications)
• Username and encrypted password

b. Identity Verification (KYC) Data

• Government-issued photo ID (e.g., Philippine passport, UMID, SSS ID, driver's licence, or PhilHealth ID)
• Selfie or liveness check image, when required for verification
• Proof of payment method (e.g., screenshot showing your registered name on GCash or Maya)

c. Transaction and Financial Data

• Deposit and withdrawal amounts and timestamps
• Payment method details (account name and partial account number — full account numbers are not stored)
• Transaction reference numbers

d. Technical and Usage Data

• IP address and approximate location
• Device type, operating system, and browser
• Session timestamps and pages visited
• Game activity logs (bets placed, games accessed, session duration)

e. Customer Support Data

• Messages and communications sent to the support team
• Complaint or dispute records

3. How We Use Your Personal Data

The data collected by 9bet is used for the following purposes:

Purpose	Data Used
Account creation and management	Name, email, mobile number, date of birth
Identity verification (KYC)	Government ID, selfie, proof of payment method
Processing deposits and withdrawals	Payment method details, transaction records
Fraud prevention and security monitoring	IP address, device data, transaction patterns
Responsible gaming tools	Game activity logs, session data
Customer support	Support communications, account history
Platform improvement and analytics	Usage data, session logs (aggregated)
Promotional communications (if opted in)	Email address, mobile number

9bet does not use your personal data for any purpose beyond what is listed above without your consent. We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.

4. Legal Basis for Processing

9bet processes your personal data on the following grounds:

• Contractual necessity — processing is required to operate your account, process transactions, and deliver the services you signed up for.
• Legal obligation — KYC and anti-money laundering requirements mean we must collect and verify identity information.
• Legitimate interests — fraud detection, security monitoring, and platform analytics are conducted to protect players and the integrity of the platform.
• Consent — for optional communications such as promotional emails and SMS, we rely on your explicit opt-in consent.

5. Data Sharing and Third Parties

9bet may share your personal data with carefully selected third parties only where necessary to operate the platform:

• Payment processors — to facilitate deposits and withdrawals via local e-wallets and Philippine bank transfers
• Identity verification services — to support KYC compliance
• IT infrastructure providers — for hosting, security, and platform maintenance
• Customer support tools — to manage and respond to your queries

All third-party service providers are bound by confidentiality obligations and are only permitted to use your data for the specific purpose for which it was shared. 9bet does not authorise any third party to use your data for their own commercial purposes.

6. Data Retention

9bet retains your personal data for as long as your account is active and for a reasonable period afterwards as required by applicable laws and our internal policies. Specifically:

• Account and identity data is retained for the duration of the account relationship and for the legally required period after account closure.
• Transaction records are retained as required for financial record-keeping purposes.
• Support communications are retained for a period sufficient to resolve any follow-up queries or disputes.

When data is no longer needed and the retention period has expired, it is securely deleted or anonymised.

7. Security Measures

9bet takes data security seriously. The platform uses SSL (Secure Sockets Layer) encryption on all connections to protect your data in transit. Account logins are protected by OTP verification, and sensitive account actions require additional confirmation steps.

Access to personal data within the organisation is limited to personnel who need it to perform their role, and all staff are required to handle personal data responsibly. Despite these measures, no system is completely immune to risk. If you believe your account has been compromised, contact our support team immediately.

8. Your Rights as a Player

As a player on 9bet, you have the following rights in relation to your personal data:

• Right to access — you can request a copy of the personal data 9bet holds about you.
• Right to correction — if any of your personal data is inaccurate, you can ask us to update it.
• Right to deletion — subject to legal retention requirements, you may request that your personal data be deleted when it is no longer needed.
• Right to withdraw consent — if you have opted in to promotional communications, you may withdraw that consent at any time.
• Right to object — you may object to data processing based on legitimate interests where you have grounds to do so.

To exercise any of these rights, contact the 9bet support team using the email address in the footer of this page. We will respond within a reasonable timeframe.

9. Cookies and Tracking

9bet uses cookies and similar tracking technologies to keep your session active, remember your preferences, and analyse how the platform is used. Cookies do not contain your full personal data and cannot be used to identify you on other websites.

You can manage cookie settings through your browser. Disabling certain cookies may affect how some parts of the platform function, including staying logged in between visits.

10. Changes to This Policy

9bet may update this Privacy Policy from time to time to reflect changes in the platform, applicable laws, or our data practices. The updated version will be posted on this page. We encourage you to review this page periodically. Continued use of 9bet after any changes are posted constitutes your acceptance of the updated policy.

11. Contact

If you have any questions about this Privacy Policy, or if you want to exercise any of your data rights, please contact the 9bet support team. Our contact email is available in the footer of every page on this site. We take privacy queries seriously and aim to respond promptly.